We want to make you aware of an intermittent connectivity issue we are investigating within part of our cloud hosting platform.
The issue has occurred infrequently and may cause a small number of hosted servers to temporarily lose communication with other hosted servers. Our monitoring and technical teams are actively investigating alongside our technology vendor. Because the behaviour is intermittent, it has been difficult to reproduce consistently, but when identified we have been able to restore connectivity quickly.
There is no action you need to take at this stage. However, if you notice unexpected connectivity between your hosted servers, or an application appears unable to communicate with another system, please contact our Service Desk and reference this service advisory. This will allow us to investigate promptly and determine whether it is related.
We are continuing to work with our vendor to identify and resolve the underlying cause and will provide further information if there is a material change.
Thanks for your assistance and understanding.
Posted Nov 02, 2026 - 15:51 NZDT
This incident affects: Christchurch Hosting Platform and Auckland Hosting Platform.