Softsource vBridge

All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Christchurch Hosting Platform Operational
90 days ago
100.0 % uptime
Today
Auckland Hosting Platform Operational
90 days ago
99.96 % uptime
Today
MyCloudSpace Operational
90 days ago
100.0 % uptime
Today
Network Connectivity Operational
90 days ago
99.96 % uptime
Today
Firewall as a Service Operational
90 days ago
100.0 % uptime
Today
Office365 Backup Operational
90 days ago
100.0 % uptime
Today
vBridge Notification ? Operational
Christchurch Enterprise NAS Operational
90 days ago
100.0 % uptime
Today
Christchurch Object Storage (S3) Operational
90 days ago
100.0 % uptime
Today
Auckland Object Storage (S3) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Platform Maintenance - Hosting Platform #CHN-1223 May 28, 2025 20:00-22:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
May 12, 2025 - 11:54 NZST
Scheduled - Please be advised of planned maintenance work on the evening of Wednesday the 28th of May between 8:00pm and 10:00pm. This is routine maintenance and testing has shown the risk of any impact as being very low.
May 12, 2025 - 11:54 NZST

Platform Maintenance - Hosting Platform #CHN-1224 Jun 4, 2025 20:00-22:00 NZST

Please be advised of planned maintenance work on the evening of Wednesday the 4th of June between 8:00pm and 10:00pm. This is routine maintenance and testing has shown the risk of any impact as being very low.w.
Posted on May 12, 2025 - 12:11 NZST
May 23, 2025

No incidents reported today.

May 22, 2025
AKL Network Disruption
Resolved - Services remain stable and we have observred no further issues.
May 22, 14:06 NZST
Monitoring - We are aware of the brief network outage that occurred at approximately 10:36am. It appears to have been an upstream provider issue. We are working with upstream providers to understand what caused the brief outage.

Our services are back up and we are currently monitoring.
May 22, 10:59 NZST
May 21, 2025
Network Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 NZST
Scheduled - We will be making a configuration change to our network switching environment on the evening of 21/5 between the hours of 9pm and 11pm.

Risk has been assessed as very low and maintenance is expected to be non-disruptive. Due to the nature of this work there is the potential for some packet loss to occur during this window.
May 7, 16:14 NZST
Platform Maintenance - Hosting Platform #CHN-1222
Completed - The scheduled maintenance has been completed.
May 21, 21:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 19:00 NZST
Scheduled - Please be advised of planned maintenance work on the evening of Wednesday the 21st of May between 7:00pm and 9:00pm. This is routine maintenance and testing has shown the risk of any impact as being very low.
May 12, 14:45 NZST
Virtual Machine Console Access
Resolved - This issue has now been resolved.

Thanks for your patience and understanding.
May 21, 15:13 NZST
Monitoring - We have identified the issue and have implemented a fix. We are currently monitoring.

Please let us know if you have any issues and we will gladly assist. 0800 827 4343 or servicedesk@vbridge.co.nz
May 21, 14:53 NZST
Investigating - We are currently investigating an issue with console access to virtual machines via the MyCloudSpace portal.

If you require assistance managing your virtual machine, please contact us on 0800 827 4343 or servicedesk@vbridge.co.nz
May 21, 14:48 NZST
May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Scheduled MyCloudSpace Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 21:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:30 NZST
Scheduled - We will be performing maintenance to the MyCloudSpace portal on Wednesday 14 May at 7.30pm for up to 2 hours. During this time the service will be unavailable, and you will be unable to login, view and manage your hosted services. This maintenance will NOT affect the underlying hosting infrastructure, networking or server availability.
Please plan any future changes accordingly, but if you require urgent changes during this time, please contact support, and we will be able to do these for you. 0800 827 4343, Option 2.
May 6, 12:32 NZST
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Hosting Platform outage - Auckland
Resolved - This incident has been resolved.
May 9, 09:11 NZST
Update - We are continuing to monitor for any further issues.
May 8, 17:22 NZST
Update - We are continuing to monitor for any further issues.
May 8, 16:34 NZST
Update - All workloads should be back online now so please advise the ServiceDesk if you are having any residual issues. We will continue to monitor.
May 8, 16:33 NZST
Monitoring - We have identified some vm's that haven't been automatically restarted on new hosts, these are being powered on as we identify them.
May 8, 16:10 NZST
Update - Impacted hosts have been removed from production and all impacted workloads should be once again running. We're continuing to work with the vendor.
May 8, 15:36 NZST
Update - Continuing to work with our vendor, but a number of hosts have lost network connectivity impacting some workloads.
May 8, 15:22 NZST
Identified - We are aware of and currently working with our Vendor to resolve a networking issue impacting the Auckland hosting platform. Updates to follow in 15 minutes
May 8, 15:07 NZST
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