Resolved -
This incident has been resolved.
May 1, 10:37 NZST
Update -
Vendor team have applied patch to cluster and services are now operating normally. We are continuing to monitor.
Apr 16, 13:33 NZST
Update -
Our team is still addressing the periodic slowdowns affecting the service. We are currently working through the remediation process alongside our vendor's Critical Case Team.
Because this involves a significant volume of background operations, we are applying the fix in controlled stages to ensure service stability.
Apr 16, 08:50 NZST
Update -
We are continuing to monitor for any further issues.
Apr 15, 15:07 NZST
Monitoring -
Issue has been resolved and we are continuing to monitor.
Apr 15, 11:55 NZST
Update -
We are continuing to work on fix for this issue. Performance has been restored and service is operational.
Apr 15, 11:23 NZST
Identified -
The issue has been identified and a fix is being implemented.
Apr 15, 10:38 NZST
Investigating -
We are currently investigating issue with Vendor. Auckland S3 service is responding slowly to requests.
Apr 15, 10:05 NZST