Hosting Platform outage - Auckland

Incident Report for Softsource vBridge

Resolved

This incident has been resolved.
Posted May 09, 2025 - 09:11 NZST

Update

We are continuing to monitor for any further issues.
Posted May 08, 2025 - 17:22 NZST

Update

We are continuing to monitor for any further issues.
Posted May 08, 2025 - 16:34 NZST

Update

All workloads should be back online now so please advise the ServiceDesk if you are having any residual issues. We will continue to monitor.
Posted May 08, 2025 - 16:33 NZST

Monitoring

We have identified some vm's that haven't been automatically restarted on new hosts, these are being powered on as we identify them.
Posted May 08, 2025 - 16:10 NZST

Update

Impacted hosts have been removed from production and all impacted workloads should be once again running. We're continuing to work with the vendor.
Posted May 08, 2025 - 15:36 NZST

Update

Continuing to work with our vendor, but a number of hosts have lost network connectivity impacting some workloads.
Posted May 08, 2025 - 15:22 NZST

Identified

We are aware of and currently working with our Vendor to resolve a networking issue impacting the Auckland hosting platform. Updates to follow in 15 minutes
Posted May 08, 2025 - 15:07 NZST
This incident affected: Auckland Hosting Platform and Network Connectivity.