Closing incident but we will continue to work with support from our vendor and an IR will follow when we have understood the root cause.
Posted Aug 11, 2025 - 16:57 NZST
Update
We are continuing to monitor for any further issues.
Posted Aug 11, 2025 - 15:20 NZST
Update
We are continuing to monitor for any further issues.
Posted Aug 11, 2025 - 13:30 NZST
Update
We've identified the issue with the MCS Portal and are working on a fix.
Posted Aug 11, 2025 - 13:10 NZST
Update
We are aware of issues with access to the MCS Portal and investigating now
Posted Aug 11, 2025 - 12:50 NZST
Monitoring
Services restored, we're continuing to investigate. Further update with details to follow
Posted Aug 11, 2025 - 12:35 NZST
Update
We have identified potential hardware failure and have engineer en route to the datacenter with replacement. Investigations continue remotely with further updates to follow
Posted Aug 11, 2025 - 12:25 NZST
Investigating
We are currently investigating a network failure impacting the Christchurch hosting platform. Updates to follow