Monitoring - We want to make you aware of an intermittent connectivity issue we are investigating within part of our cloud hosting platform.
The issue has occurred infrequently and may cause a small number of hosted servers to temporarily lose communication with other hosted servers. Our monitoring and technical teams are actively investigating alongside our technology vendor. Because the behaviour is intermittent, it has been difficult to reproduce consistently, but when identified we have been able to restore connectivity quickly.
There is no action you need to take at this stage. However, if you notice unexpected connectivity between your hosted servers, or an application appears unable to communicate with another system, please contact our Service Desk and reference this service advisory. This will allow us to investigate promptly and determine whether it is related.
We are continuing to work with our vendor to identify and resolve the underlying cause and will provide further information if there is a material change.
Thanks for your assistance and understanding.
Nov 02, 2026 - 15:51 NZDT
The issue has occurred infrequently and may cause a small number of hosted servers to temporarily lose communication with other hosted servers. Our monitoring and technical teams are actively investigating alongside our technology vendor. Because the behaviour is intermittent, it has been difficult to reproduce consistently, but when identified we have been able to restore connectivity quickly.
There is no action you need to take at this stage. However, if you notice unexpected connectivity between your hosted servers, or an application appears unable to communicate with another system, please contact our Service Desk and reference this service advisory. This will allow us to investigate promptly and determine whether it is related.
We are continuing to work with our vendor to identify and resolve the underlying cause and will provide further information if there is a material change.
Thanks for your assistance and understanding.
Nov 02, 2026 - 15:51 NZDT
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Christchurch Hosting Platform
Operational
Auckland Hosting Platform
Operational
MyCloudSpace
Operational
Network Connectivity
Operational
Firewall as a Service
Operational
Office365 Backup
Operational
vBridge Notification
Operational
Christchurch Enterprise NAS
Operational
Christchurch Object Storage (S3)
Operational
Auckland Object Storage (S3)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
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