Monitoring - A workaround has been implemented and the service is working as expected. We will continue to monitor while we work with the Vendor on a permanent fix.
If you have any issues please contact our service desk on 0800 827 4343 or servicedesk@vbridge.co.nz
We appreciate your patience and understanding as we work to resolve this issue. We will provide an update once the permanent fix has been implimented.
Jan 22, 2026 - 08:30 NZDT
Identified - We have identified the issue and are working to resolve it and perform testing. We will provide further updates to keep you informed as more information becomes available.
Jan 21, 2026 - 08:50 NZDT
Update - We are continuing to investigate this issue.
Jan 20, 2026 - 15:46 NZDT
Update - Our teams are actively investigating and working to identify to the source of the issue.
We appreciate your patience and understanding as we work to resolve this issue. We will provide a further updates to keep you informed as more information becomes available.
Jan 20, 2026 - 15:04 NZDT
Investigating - We are currently investigating an intermittent connectivity issue on our Auckland FwaaS.
Jan 20, 2026 - 14:26 NZDT
Update -
We will be undergoing scheduled maintenance during this time.
Jan 27, 2026 - 14:43 NZDT
Scheduled -
We are upgrading our Auckland FortiGate firewall cluster on Wednesday February 4th between 9pm – 11pm from FortiOS version 7.4.8 to 7.4.9.
There will be one or more brief switching breaks during this time, which should go largely unnoticed but might cause VPNs and routing adjacencies to disconnect/reconnect. Please let us know if you need more information.
Update -
We will be undergoing scheduled maintenance during this time.
Jan 27, 2026 - 14:47 NZDT
Update -
We will be undergoing scheduled maintenance during this time.
Jan 27, 2026 - 14:04 NZDT
Scheduled -
We are upgrading our Christchurch FortiGate firewall cluster on Wednesday February 11th between 9pm – 11pm from FortiOS version 7.4.8 to 7.4.9
There will be one or more brief switching breaks during this time, which should go largely unnoticed but might cause VPNs and routing adjacencies to disconnect/reconnect. Please let us know if you need more information.
Resolved -
This incident has been resolved.
Jan 16, 20:15 NZDT
Monitoring -
We have applied our fix/update and are now monitoring. If you have any issues, please get in touch.
Jan 16, 14:22 NZDT
Identified -
An issue has been identified and we'll be making an emergency change today at 1:30pm with our support provider.
There will be a switch break of a few seconds while we do this and only customers with BGP peering's, OSPF and VPN will see a network blip. No impact to running workloads in MCS.
Jan 16, 13:13 NZDT
Investigating -
We are investigating intermittent network connectivity issues with our third-party support provider. Updates to follow.
Jan 16, 11:10 NZDT
Completed -
The scheduled maintenance has been completed.
Jan 14, 23:00 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 NZDT
Update -
Maintenance has been postponed until the 14th January 2026.
Please note - As of release 7.4.9, Fortinet are strengthening the security around SAML Authentication. All responses will now require response and assertion signing.
To comply with this you need to change the setting in Microsoft Azure IdP to enable 'SAML response and Assertion' signing.
If Microsoft Entra ID is used as IdP, select 'Sign SAML response and Assertion' for the signing option under Single sign-on -> SAML Certificates -> Select Edit -> SAML Signing Certificate"
Nov 17, 10:27 NZDT
Scheduled -
We are upgrading our Auckland FortiGate firewall cluster on Wednesday November 19th between 9pm – 11pm from FortiOS version 7.4.8 to 7.4.9
There will be one or more brief switching breaks during this time, which should go largely unnoticed but might cause VPNs and routing adjacencies to disconnect/reconnect. Please let us know if you need more information.